hq-mx-01 stopped responding to the Meraki cloud 18 min ago.
HQ - Floor 2 · hq-mx-01 (MX68) · 7/18/2026, 7:02:45 PM
Upstream uplink/WAN link down or device hardware unresponsive
Above the 70% threshold — a fix can be pre-formed.
The device has been unreachable from the cloud for over ten minutes with no telemetry, consistent with a downed uplink or a hung device rather than a transient blip.
Device is not responding to the Meraki cloud at all.
Uplink has been down long enough to rule out a transient flap.
Elevated packet loss preceded the outage, pointing upstream.
Reboot device and re-verify uplink
Power-cycle the unreachable device via the Dashboard API, then re-poll its uplink status to confirm recovery before closing the fault.
Click below to watch this exact playbook execute step by step. Read-only and scripted, nothing real is touched.